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WHEN WILL MY ORDER SHIP?
Your order will ship within 1-2 business days from Toronto, Canada. We will e-mail you a shipping notification once your order has been shipped.
HOW WILL MY PACKAGE ARRIVE?
Your package will arrive in a small corrugated mailer box. All jewellery will be packaged and sealed. Each order includes a free protective pouch and chemical-free polishing cloth. If you require extra pouches please include it in the NOTES section at checkout.
WHAT IS YOUR JEWELLERY MADE FROM?
Our jewellery is made from high quality materials including brass, 18k gold, glass, pearls, acrylic, rhinestone and natural stone. You can find exact materials for each item in the product page under Materials.
WHICH SIZE SHOULD I CHOOSE?
To choose your correct size, please refer to the Sizing info which is listed in the appropriate product page's description.
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CAN I REPLACE A LOST EARRING?
We cannot replace lost earrings for free however we can sell you a single earring, for most styles, depending on stock availability. If you require a single earring as a replacement please contact us and we will do our best to help you. In the case that we can sell you a single earring, we would charge you for half of the cost of a separate pair and shipping must be paid separately unless combined with other items to total $70 or more.
HOW SHOULD I CARE FOR MY JEWELLERY?
See here. We recommend always storing your jewellery in the pouch provided when not being worn. Avoid direct contact of your jewellery with any liquids and liquid cosmetics and especially perfume which contains alcohol. We recommend getting dressed and apply perfume first and accessorizing after to avoid direct contact and any snags. Never wear your jewellery in pools, lakes, ocean or the sea. We recommend not sleeping with your jewellery on. Always use the soft cloth provided to clean your jewellery, as it is chemical free and unlike sterling silver cloths, will not tarnish your pieces.
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